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We can only deal with complaints about a registered architect’s conduct or competence.
Before completing this form, please make sure that the person you are complaining
about is registered with ARB by searching the
Architects Register.
We are unable to investigate complaints about people who are not architects, but
we can take action if they have been describing themselves as one in business or
practice. For more information about this, please see the section
Use of the title architect
on our web site. You should complete this form only if your complaint directly concerns
a registered architect. For all other matters, please contact us separately.
Please complete this form as fully as you can. You should also read our information on,
Making a complaint, as this sets out what we
do when we investigate a complaint.
This form runs across a series of tabbed pages. You can move between adjacent pages
by clicking on the blue and white navigation buttons. You can move directly to any
page by clicking on its tab.
To help ensure confidentiality, this form is protected by an SSL certificate. The
data you provide is protected because the connection between your browser and our
server is encrypted and secure.
If you have questions or require assistance, please contact us by
email
or telephone us on +44 (0)20 7580 5861.
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Before proceeding further, you must successfully negotiate the reCAPTCHA test below.
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| In order to investigate your complaint, we would normally need to see evidence to
support the allegations you are making. For example, the contract between you and
the architect together with any relevant letters, emails, and drawings.
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| Do you have supporting documents to submit?
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Please, send your documents to:
Complaints
Professional Standards Department
Architects Registration Board
8 Weymouth Street
London
United Kingdom
W1W 5BU
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Before you begin uploading your documents, please note that we accept these file
types for upload only:
- PDF (Adobe Portable Document Format)
- JPG, JPEG, GIF, BMP, PNG (Image Formats)
- DOC, DOCX (Microsoft Word or OpenOffice Document Format)
- RTF (Rich Text Format)
- TXT (Plain Text Format)
- XLS, XLSX (Microsoft Excel or OpenOffice Spreadsheet Format)
- PPT, PPTX (Microsoft PowerPoint Format)
- MSG (Outlook-compliant Email Messaging Format)
- ZIP (ZIP Compressed File Format without encryption)
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Additionally:
- We cannot accept any single file larger than 30 MB in size.
- We cannot accept more than 10 documents.
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| If these restrictions prevent you from uploading documents, please send them by
post instead.
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| Please select files to upload:
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| In line with the Equality Act 2010, we collect equality and diversity data to help
us ensure that our policies and procedures do not act as a barrier to our services.
We would be grateful were you to provide this information, but you are not required
to do so. Please rest assured we will handle your complaint in exactly the same
way whether you provide this information or not.
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| All equality data will be held in the strictest confidence. For more information
about how we process and handle equality data, please read our privacy policy.
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| There is a problem we need you to fix before submitting your complaint:
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| There're a few problems we need you to fix before submitting your complaint:
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| On the Your Details tab, enter
your name so that we can identify you as the person making a complaint.
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| On the Your Details tab, enter
your email address or telephone number.
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| On the Your Details tab, check
carefully the email address you have entered.
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| On the Your Details tab, tell
us how you want to be contacted.
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| On the Your Details tab, as
you want to be contacted by email, tell us your email address.
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| On the Architect Details tab,
submit a valid registration number so that we can identify the architect you are
complaining about.
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| On the Complaint tab, specify
your relationship with the architect.
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| On the Complaint (cont.) tab,
tell us whether you’ve raised your complaint directly.
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| On the Complaint (cont.) tab,
tell us whether the matters you are raising have been the subject of legal proceedings.
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| On the Evidence tab, tell
us whether you have supporting documents to submit.
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| On the Evidence tab, you checked
to submit documents now, but no document was uploaded.
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| Due to the limitation of the number of files we accept, some of your files have
not been uploaded. Please check your uploaded files on the Evidence tab.
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| On the Confirm tab, consent
to your complaint being copied to the architect.
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| Thank you for completing this form. If you have no further changes to make, please
click the button below to submit your complaint.
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| We will not be able to send you a copy of your complaint for your own records unless
you enter your email address on the Your Details tab.
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